Responsible Gaming
Gaming Should Be Entertainment
At Cool Runnings App, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, it's essential to gamble responsibly and within your means.
Set a budget you can afford to lose, stick to time limits, and never chase losses. Remember: the house always has an edge, and there are no guaranteed wins.
Age Verification
In Australia, you must be at least 18 years of age to use our services and participate in online gaming. We are committed to preventing underage gambling and comply with all relevant Australian gaming regulations.
By accessing Cool Runnings App, you confirm that you are of legal age and have the right to gamble in your jurisdiction.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover what you've lost
- Hiding your gambling activity from family, friends, or partners
- Neglecting work, school, family, or personal responsibilities due to gambling
- Experiencing anxiety, depression, or irritability related to gambling
- Increasing the amount or frequency of gambling to achieve the same excitement
- Being unable to reduce or stop gambling despite wanting to
- Borrowing money or using credit to fund gambling
- Lying about the extent or frequency of your gambling
- Feeling compelled to gamble when stressed or upset
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools and Limits
Cool Runnings App offers several tools to help you maintain control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your account
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Time Limits: Set automatic session timers to remind you when you've been playing for a set period
- Reality Checks: Enable pop-up reminders during play to help you stay aware of time and money spent
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period or permanently if needed
We encourage you to use these tools as part of your responsible gaming strategy.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available. Here are trusted support organisations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free, confidential support and counselling
International Support (if needed)
- GamCare (UK): www.gamcare.org.uk – Support and information for problem gambling
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org – Helpline: 1-800-522-4700
All services are confidential and designed to support you at no cost.
Need Help?
If you're concerned about your gambling or that of someone close to you, please reach out for support today. There is no shame in asking for help, and professional assistance can make a real difference.
Contact Gambling Help Online now: www.gamblinghelponline.org.au
Your wellbeing is our priority. Game responsibly.